{
  "basics": {
    "name": "Deepak Khatri",
    "label": "Head – Product Strategy & Operations",
    "email": "jobsfordeepak@outlook.com",
    "summary": "Product strategy and operations professional working across customer discovery, AI-enabled workflows, product delivery, adoption, go-to-market execution and cross-functional operations.",
    "location": {
      "city": "Hyderabad",
      "countryCode": "IN"
    },
    "profiles": [
      {
        "network": "linkedin",
        "url": "https://www.linkedin.com/in/dkkhatri"
      },
      {
        "network": "github",
        "url": "https://github.com/Deekhatri"
      }
    ]
  },
  "work": [
    {
      "name": "Phrontier",
      "position": "Head – Product Strategy & Operations",
      "startDate": "2025-01",
      "endDate": null,
      "summary": "Led product strategy and operations for an AI-native hiring platform across discovery, product workflows, AI evaluation, adoption, go-to-market and cross-functional delivery.",
      "highlights": [
        "AI-native hiring platform",
        "Product strategy and discovery",
        "Applicant Tracking System workflows",
        "AI evaluation and decision intelligence",
        "Product adoption",
        "Go-to-market execution",
        "Cross-functional product delivery"
      ]
    },
    {
      "name": "Wexa AI",
      "position": "Operations Manager",
      "startDate": "2023-10",
      "endDate": "2024-08",
      "summary": "Worked across AI automation products, requirements, QA, customer conversations, operational systems, partnerships and go-to-market execution.",
      "highlights": [
        "AI automation",
        "Product and operational workflows",
        "Requirements gathering",
        "Quality assurance",
        "Customer communication",
        "Partnership operations",
        "Product marketing"
      ]
    },
    {
      "name": "Shailaja Charitable Clinic",
      "position": "Applied & Clinical Psychologist",
      "startDate": "2021-01",
      "endDate": "2023-10",
      "summary": "Applied structured assessment, behavioural understanding and communication principles in a clinical and community setting.",
      "highlights": [
        "Behavioural assessment",
        "Human motivation",
        "Structured communication",
        "Decision-making context"
      ]
    },
    {
      "name": "Park Hyatt Hyderabad",
      "position": "Guest Service Associate – Communications Centre",
      "startDate": "2019-01",
      "endDate": "2020-08",
      "summary": "Managed guest communication, service recovery, cross-functional coordination and high-pressure operational requests.",
      "highlights": [
        "Customer communication",
        "Escalation management",
        "Service recovery",
        "Cross-functional coordination",
        "Process discipline"
      ]
    }
  ],
  "projects": [
    {
      "name": "Phrontier Hiring Intelligence Platform",
      "description": "AI-native hiring platform connecting sourcing, screening, assessment, interviews and recruiter decision intelligence.",
      "roles": [
        "Product strategy and operations leadership"
      ],
      "keywords": [
        "product-strategy",
        "product-discovery",
        "ai-product-management",
        "workflow-design",
        "product-operations",
        "go-to-market"
      ]
    },
    {
      "name": "Verification Adoption Redesign",
      "description": "Redesigned when and how verification appeared in the user journey to improve completion without blocking initial value.",
      "roles": [
        "Product decision, behavioural design and adoption analysis"
      ],
      "keywords": [
        "product-discovery",
        "behavioural-design",
        "activation",
        "funnel-analysis"
      ]
    },
    {
      "name": "ResolveOps",
      "description": "Agentic incident-response MVP covering aggregated alerts, approval workflows, incident actions and postmortems.",
      "roles": [
        "Product concept, workflow design and prototype direction"
      ],
      "url": "https://agentic-incident-response-mvp.vercel.app",
      "keywords": [
        "ai-product-management",
        "workflow-design",
        "product-prototyping",
        "human-in-the-loop"
      ]
    },
    {
      "name": "KYC Flow Demo",
      "description": "Digital KYC flow prototype demonstrating step-based onboarding and verification experience.",
      "roles": [
        "Product flow, requirements and prototype direction"
      ],
      "url": "https://kyc-flow-demo.vercel.app",
      "keywords": [
        "workflow-design",
        "product-prototyping",
        "user-experience"
      ]
    }
  ],
  "evidence": [
    {
      "id": "verification-adoption-10-to-90",
      "title": "Verification adoption improvement",
      "claim": "Improved verification adoption from approximately 10% to more than 90%.",
      "context": "Verification was initially positioned before users experienced enough product value.",
      "decision": "Moved verification later in the journey and reframed it as a rewarded action.",
      "outcome": "Verification completion increased substantially.",
      "displayMetric": "≈10% → 90%+",
      "organisationId": "phrontier",
      "projectId": "verification-adoption-redesign",
      "skillIds": [
        "product-discovery",
        "behavioural-design",
        "activation",
        "funnel-analysis"
      ],
      "roleIds": [
        "product-manager",
        "product-strategy-operations",
        "product-operations"
      ],
      "visibility": "public",
      "verificationStatus": "approximate"
    },
    {
      "id": "hiring-evaluation-24-parameters",
      "title": "Explainable hiring-evaluation framework",
      "claim": "Created a hiring-evaluation framework containing 24 parameters grouped into seven recruiter-facing categories.",
      "context": "Recruiter decisions required a consistent and explainable structure across different forms of candidate evidence.",
      "decision": "Designed a shared evaluation taxonomy and grouped the detailed parameters into understandable decision categories.",
      "outcome": "Created a common structure for AI-supported and recruiter-led evaluation.",
      "displayMetric": "24 parameters · 7 categories",
      "organisationId": "phrontier",
      "projectId": "phrontier-hiring-intelligence",
      "skillIds": [
        "ai-product-management",
        "evaluation-systems",
        "decision-intelligence",
        "human-in-the-loop"
      ],
      "roleIds": [
        "ai-product-manager",
        "product-manager",
        "product-strategy-operations",
        "product-sme"
      ],
      "visibility": "public",
      "verificationStatus": "verified"
    },
    {
      "id": "hiring-services-commercial-validation",
      "title": "Hiring-services commercial validation",
      "claim": "Contributed to customer delivery and commercial validation associated with approximately ₹30 lakh in hiring-services revenue.",
      "context": "Service-led delivery was used to generate revenue while learning from real customer hiring requirements.",
      "decision": "Connected operational delivery, candidate workflows and product learning rather than treating services as separate from product discovery.",
      "outcome": "Supported revenue generation and produced customer insight for product development.",
      "displayMetric": "≈₹30 lakh",
      "organisationId": "phrontier",
      "projectId": "phrontier-hiring-intelligence",
      "skillIds": [
        "go-to-market",
        "product-operations",
        "stakeholder-management",
        "customer-adoption"
      ],
      "roleIds": [
        "product-strategy-operations",
        "product-operations",
        "program-manager",
        "founders-office"
      ],
      "visibility": "public",
      "verificationStatus": "approximate"
    },
    {
      "id": "wexa-linkedin-growth",
      "title": "Organic LinkedIn audience growth",
      "claim": "Helped grow Wexa AI's LinkedIn presence from zero to approximately 2,000 followers in one month.",
      "context": "The company needed stronger organic awareness and a consistent publishing motion.",
      "decision": "Supported the content and operating cadence used to build the company presence.",
      "outcome": "Established an initial audience of approximately 2,000 followers.",
      "displayMetric": "0 → ≈2,000 followers · 1 month",
      "organisationId": "wexa-ai",
      "projectId": null,
      "skillIds": [
        "product-marketing",
        "go-to-market"
      ],
      "roleIds": [
        "product-strategy-operations",
        "founders-office"
      ],
      "visibility": "public",
      "verificationStatus": "approximate"
    },
    {
      "id": "product-operating-practices",
      "title": "Cross-functional product operating practices",
      "claim": "Established and operated practices covering requirements, roadmaps, backlogs, QA, release coordination and stakeholder communication.",
      "context": "Product work required stronger coordination across business, design, engineering, QA and customer-facing teams.",
      "decision": "Introduced structured artefacts and operating rhythms to improve clarity and execution.",
      "outcome": "Created a more consistent product-delivery and stakeholder-management system.",
      "displayMetric": null,
      "organisationId": "phrontier",
      "projectId": "phrontier-hiring-intelligence",
      "skillIds": [
        "product-operations",
        "requirements-management",
        "cross-functional-delivery",
        "quality-assurance",
        "release-coordination",
        "stakeholder-management"
      ],
      "roleIds": [
        "product-manager",
        "product-strategy-operations",
        "product-operations",
        "program-manager",
        "product-owner"
      ],
      "visibility": "public",
      "verificationStatus": "verified"
    }
  ],
  "targetRoles": [
    {
      "name": "Product Manager",
      "aliases": [
        "Product Manager",
        "Senior Product Manager",
        "B2B Product Manager",
        "SaaS Product Manager"
      ],
      "keywords": [
        "product management",
        "b2b saas",
        "roadmap prioritization",
        "customer discovery",
        "requirements management"
      ]
    },
    {
      "name": "AI Product Manager",
      "aliases": [
        "AI Product Manager",
        "Artificial Intelligence Product Manager",
        "GenAI Product Manager",
        "Agentic Product Manager"
      ],
      "keywords": [
        "ai product manager",
        "genai",
        "agentic workflows",
        "evaluation systems",
        "decision intelligence"
      ]
    },
    {
      "name": "Product Strategy & Operations",
      "aliases": [
        "Product Strategy",
        "Product Strategy and Operations",
        "Strategy and Operations",
        "Product Strategy Lead"
      ],
      "keywords": [
        "product strategy",
        "product operations",
        "go to market",
        "operating cadences",
        "business alignment"
      ]
    },
    {
      "name": "Product Operations",
      "aliases": [
        "Product Operations",
        "Product Ops",
        "Product Operations Manager"
      ],
      "keywords": [
        "product operations",
        "product ops",
        "release coordination",
        "qa frameworks",
        "process discipline"
      ]
    },
    {
      "name": "Program Manager",
      "aliases": [
        "Program Manager",
        "Product Program Manager",
        "Implementation Program Manager"
      ],
      "keywords": [
        "program management",
        "implementation management",
        "cross-functional delivery",
        "stakeholder alignment"
      ]
    },
    {
      "name": "Product SME",
      "aliases": [
        "Product SME",
        "Product Specialist",
        "Product Subject Matter Expert",
        "Implementation Specialist"
      ],
      "keywords": [
        "product sme",
        "subject matter expert",
        "domain specialist",
        "evaluation taxonomy"
      ]
    },
    {
      "name": "Product Owner",
      "aliases": [
        "Product Owner",
        "Technical Product Owner",
        "Platform Product Owner"
      ],
      "keywords": [
        "product owner",
        "backlog management",
        "user stories",
        "acceptance criteria",
        "sprint planning"
      ]
    },
    {
      "name": "Founder's Office",
      "aliases": [
        "Founder's Office",
        "Strategy and Operations",
        "Business Operations",
        "Chief of Staff Associate"
      ],
      "keywords": [
        "founders office",
        "chief of staff associate",
        "business operations",
        "strategic execution",
        "0 to 1"
      ]
    }
  ]
}