01
Jan 2025 — Present
Head – Product Strategy & Operations · Phrontier
Led product strategy and operations for an AI-native hiring platform across discovery, product workflows, AI evaluation, adoption, go-to-market and cross-functional delivery.
Experience
The career looks nonlinear. The operating capability is consistent.
Each stage added a different layer: understanding people, operating under pressure, designing systems and converting customer context into product decisions.
02
Oct 2023 — Aug 2024
Operations Manager · Wexa AI
Joined as HR Generalist and later moved into Operations Manager responsibilities.
Worked across AI automation products, requirements, QA, customer conversations, operational systems, partnerships and go-to-market execution.
03
Jan 2021 — Oct 2023
Applied & Clinical Psychologist · Shailaja Charitable Clinic
Applied structured assessment, behavioural understanding and communication principles in a clinical and community setting.
04
Jan 2019 — Aug 2020
Guest Service Associate – Communications Centre · Park Hyatt Hyderabad
Managed guest communication, service recovery, cross-functional coordination and high-pressure operational requests.
Career convergence
What each chapter contributed.
01
Hospitality
Customer context, service recovery and high-pressure coordination.
02
Psychology
Behavioural understanding, structured assessment and motivation.
03
Operations
Systems, accountability and execution.
04
Recruitment technology
Evaluation, candidate workflows and decision context.
05
Product
Turning those capabilities into scalable products and operating systems.